Cancellation & Refund Policy

1. Service Cancellation

Once a student or parent registers for our admission services or pays the processing fee, the service is considered "active." We do not entertain any requests for cancellation of services once the documentation, counseling, or university application process has begun.

2. Non-Refundable Fees

All fees paid to AIM UP EDUPARTNERS PRIVATE LIMITED are non-refundable. This includes:

• Application processing fees
• Consultancy and counseling charges
• Registration fees for university admission assistance
• Documentation and verification service fees

Refunds will not be issued regardless of the admission outcome, as the fees cover the administrative costs and professional services rendered by our team during the application cycle.

3. University Fees & Third Parties

Any fees paid directly to the University (Tuition fees, Admission fees, etc.) are subject to that specific University’s own refund and cancellation policies. AIM UP EDUPARTNERS PRIVATE LIMITED is not responsible for the refund of any amounts paid directly to educational institutions or third-party government bodies.

4. Discrepancies in Service

If you feel that the service provided is not as per the commitment or if there is a discrepancy in the admission guidance provided, you must report this to our Customer Service team on the same day of the occurrence.

• Complaints must be submitted via our official email or contact portal.
• The management will review the case and take an appropriate decision. However, this does not guarantee a refund.

5. Processing Time (If Applicable)

In the highly exceptional case where a refund is approved by the management of AIM UP EDUPARTNERS PRIVATE LIMITED due to technical errors (e.g., double payment), it will take 16-30 days for the refund to be processed back to the original payment source of the customer.

6. Contact Us

For any queries regarding our services or this policy, please visit edupartners.in or contact our support office.